Avaya 3000.2 : ACSS Small and Medium Enterprise (SME) Communications

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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) Phone Manager
C) System Status
D) Manager TFTP log
E) System Monitor

2. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Phones may need to be upgraded increasing downtime.
B) Older IP Office applications may not be supported.
C) Telephone and system features may have changed between loads.
D) Hardware may not be compatible with the new version of IP Office.
E) All licenses will need to be renewed.

3. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition and IP Office Advanced Edition
B) IP Office Advanced Edition
C) IP Office Essential Edition
D) IP Office Basic Edition
E) IP Office Preferred Edition

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) CCR must pull data from the highest numbered group of which the agent is a member.
C) Queuing groups are not supported for CCR.
D) Collective groups are not supported for CCR.
E) All agents in a CCR group need to have the same set type.

5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) POP3
B) MAPI
C) IMAP
D) HTTP

Solutions: