Cisco 500-450 : Implementing and Supporting Cisco Unified Contact Center Enterprise

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When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

• Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
• Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
• Effective use of the system tools to troubleshoot and track a call within a call flow

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Cisco 500-450 Exam Certification Details:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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Cisco 500-450 Exam Syllabus Topics: