Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Aug 15, 2026
  • Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Topic 1: Administration and Maintenance- System monitoring and reporting
- User and agent management
Topic 2: Scripting and Call Control- Routing scripts design
  • 1. Skill-based routing
    • 2. Call flow scripting logic
      Topic 3: Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
      • 1. Peripheral Gateway (PG) functions
        • 2. Router and Logger roles
          - Call flow and high-level design
          Topic 4: Installation and Deployment- UCCE software installation
          • 1. Component deployment sequence
            • 2. Server prerequisites
              Topic 5: Configuration and Implementation- Call routing configuration
              • 1. Dial plan setup
                • 2. Call treatment configuration
                  - Cisco CVP integration
                  Topic 6: Troubleshooting- Common deployment issues
                  - Call flow debugging

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