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| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 2: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Topic 3: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 4: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 5: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
1. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Market Pro
B) HP Cross Sell Solution
C) HP Partner First Portal
D) HP Sales Central
2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) HP Services makes it so you do not have to worry about access to spare parts.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) HP Services removes the burden on your IT team so they can focus on the core business tasks.
E) HP products are less likely to need repairs if HP professionals are monitoring them.
3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center
4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
A) Configuration and Installation Services
B) Next Business Day Onsite
C) Priority Services and Configuration Services
D) Data Migration Services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: C |
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