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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) Service Level Agreements (SLAs)
C) A report
D) Key Performance Indicators (KPIs)

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest no changes to the metrics.
D) Suggest that the COE should aggregate information on the ROI for each project.

3. It is discovered while running Playback 0 that an important but not strictly necessary sub-process was missed in the analysis. How should the program manager recommend handling the missed sub-process?

A) Redo Playback 0 and include the sub process.
B) Include the sub-process in Playback 1 without validating with the process owner.
C) Schedule a special iteration and playback to address the sub-process after Playback 3.
D) Note the sub-process as a user story and save it for the next release.

4. The business requirements for the BPM platform dictate that the runtime environment supports up to 10,000 unique users with up to 2,000 concurrent users during an 18 hour daily usage window with response times for user actions of less than 6 seconds in 95% of cases and no more than 10 seconds in any case. Who is responsible for ensuring that this expectation is met?

A) BPM Program Manager
B) BPM Developer
C) BPM Analyst
D) BPM Administrator

Solutions: