Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you use to test event services?

A) check_mts
B) enclient
C) dataclient
D) check_pds

2. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PC Analysis Extract
B) PIF Report
C) List Distribution
D) Event Monitor

3. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) data/stat files
B) system configuration files
C) database
D) system and calling lists

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When an opt-out happens, transfer to .. : Transfer to a VDN
B) Message to be played when opt-out fails : 1
C) When opt-out happens, transfer to : Transfer to an outbound job
D) Opt-out Digit: 5
E) Opt out Digit: #

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Completion Code 98 and 19 are associated with Agent Owned Recall.
B) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) There can be more than one shadow job configured per calling list.
E) Supervisors have to start the shadow jobs at the start of the day.

Solutions: