Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The following are discussed in AVAYA 7392x exam dumps:

• Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
• Demonstrate how to perform an initial call center configuration
• Create and test call vectors
• Describe Avaya's call center applications used with Avaya Aura Call Center Elite
• Review primary call center components, concepts, and terms
• Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager

Exam Specifications ― Format, Prerequisites, and Delivery Option

Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

Difficulty in Attempting Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

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Major Objectives of This Test

The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.

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