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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You must work closely with before completing configurations for external SIP trunks.

A) Your designated contact
B) Genesys
C) The Resource Center
D) Your carrier

2. How many types of groups are there by default?

A) 2
B) 4
C) 3
D) 5

3. Select the Access level permission types for workspace membership. (Choose three.)

A) Full Access
B) Contributor
C) Write Only
D) Collaborator
E) Read Only
F) Partial

4. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

5. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) There is a maximum of 50 users to a room.
C) Notifications can be turned off per room.
D) Administrators assign people to rooms.

Solutions: