Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Dedicate a service desk agent to providing live-chat support
B) Collect service experience data to justify improvements
C) Provide and encourage the use of self-service
D) Create an inbox to receive and automatically log emails

2. Which high-velocity IT objective MOST supports delivering product functionality in small increments?

A) Co-created value
B) Valuable investments
C) Fast development
D) Assured conformance

3. An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?

A) Digital transformation
B) High velocity IT
C) Digital organization
D) IT transformation

4. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) Digital transformation
B) Digital technology
C) High-velocity IT
D) IT transformation

5. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

A) Resilient operations
B) Co-created value
C) Valuable investments
D) Assured conformance

Solutions: