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EXIN ITIL 4 Foundation Sample Questions:

1. Which step of the continual improvement model includes baseline assessments?

A) Where do we want to be?
B) Where are we now?
C) Did we get there?
D) What is the vision?

2. Which statement about the inputs and outputs of the value chain activities is CORRECT?

A) Each value chain activity receives inputs and provides outputs
B) The organization's governance will determine the inputs and outputs of each value chain activity
C) Some value chain activities only have inputs, whereas others only have outputs
D) Inputs and outputs are fixed for each value chain activity

3. Which BEST describes the purpose of the 'improve' value chain activity?

A) To make new and improved services and features available for use
B) To organize a major improvement initiative into several smaller initiatives
C) To ensure a shared understanding of the vision and improvement direction for all products and services
D) To continually improve all products and services across all value chain activities

4. What is the definition of a known error?

A) A problem that has been analyzed and has not been resolved
B) An unplanned interruption to a service, or reduction in the quality of a service
C) A cause, or potential cause, of one or more incident
D) Any change of state that has significance for the management of a service or other configuration item (CI)

5. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Think and work holistically
B) Optimize and automate
C) Start where you are
D) Focus on value

Solutions: