Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration
- Exam Code: MB2-866
- Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
- Updated: Oct 03, 2026
- Q & A: 75 Questions and Answers
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Microsoft MB2-866 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customizing Entities and Attributes | 20-25% | - System vs custom entities - Entity properties and behaviors - Attribute types and configuration |
| Customizing Forms, Views and Charts | 15-20% | - View creation and filtering - Chart and dashboard configuration - Form design and layout |
| Configuring Auditing and Solutions | 15-20% | - Import, export and deployment of solutions - Managed vs unmanaged solutions - Enabling and managing auditing |
| Managing Users, Teams and Security | 20-25% | - User creation and management - Field-level security - Team types and administration - Security roles and privileges |
| Configuring Organizational Structure | 15-20% | - Inheritance and hierarchy - Deployment models - Business units |
| Customizing Relationships and Mappings | 10-15% | - Relationship behaviors - 1:N, N:1, N:N relationships - Field mapping |
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
You are configuring the security access level on a custom user-owned entity named Conference. Users must be able to view Conferences owned by any user. Users must not be able to create Conferences owned by other users. Which privileges should you set on the Conference entity?
- A. Business Unit Read access and User Create access.
- B. User Read access and Business Unit Create access.
- C. Organization Read access and User Create access.
- D. Organization Read access and Organization Create access.
Correct Answer: C 🗳️
In Microsoft Dynamics CRM 2011, with which of the following does the Share privilege allow users to share records? (Choose all that apply.)
- A. any other business unit
- B. other users
- C. other teams
- D. any child business unit
Correct Answer: B,C 🗳️
In Microsoft Dynamics CRM 2011, which of the following statements about security roles is true?
- A. To view any form, a user must be given explicit access to the form based on security roles.
- B. Security roles can be used to restrict access to fields.
- C. Security roles can be used to vary the fields available to users on forms.
- D. Security roles can be used to restrict access to entities, but not to forms.
Correct Answer: C 🗳️
You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.)
- A. Assign the user to a team that has the Salesperson role assigned.
- B. Assign the user to the Salesperson team queue.
- C. Assign the user to a business unit that has the Salesperson role assigned.
- D. Assign the Salesperson role to the user upon creation.
Correct Answer: A,D 🗳️
You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?
- A. Edit the existing chart to add the data series.
- B. Create a new chart and add the data series to the new chart.
- C. Export the existing chart. Modify the XML to add the data series, and then import the chart.
- D. Make a copy of the existing chart, and then edit the new chart to add the data series.
Correct Answer: C 🗳️
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