HP HP5-H10D : Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Deployment Services

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

3. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) The date of the hardware purchase
B) The HP Care Pack Services registration date
C) One day after the HP base warranty expires
D) One day after expiration of the HP Care Pack Service

4. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 44%
C) 34%
D) 14%

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has established security policies and procedures.
B) A customer requires project management to deploy personal systems.
C) A customer has a high volume of sensitive data to protect.
D) A customer is concerned about potential security breaches by irresponsible employees.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer needs an onsite technician to support the hardware fleet.

Solutions: