Salesforce FS-Con-101 : Agentforce Field Service and Operations Consultant
- Exam Code: FS-Con-101
- Exam Name: Agentforce Field Service and Operations Consultant
- Updated: Oct 10, 2026
- Q & A: 125 Questions and Answers
About Salesforce FS-Con-101 Exam
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process |
| Topic 2: Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage |
| Topic 3: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 4: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Topic 5: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 6: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 7: Managing Scheduling and Dispatch | 28% | - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings |
| Topic 8: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
A customer support agent handles an in-bound case that requires a repair of An industrial oven at a busy restaurant. The work should be assigned to a repair Technician in the area, even if the Technician is currently working on another Assignment.
Which Scheduling Action should the Consultant recommend to the customer support Agent?
- A. Fill-in Schedule
- B. Get Candidates
- C. Appointment Booking
- D. Emergency
Correct Answer: D 🗳️
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Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Both the Primary Assets and Related Assets related lists on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Only the Primary Assets related list on the Asset object
Correct Answer: B 🗳️
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Universal Containers sells widgets with multiple components. Based on aProblem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Products Consumed
- B. Work Orders with Service Appointments
- C. Work Orders with Work Order Line Items
- D. Service Appointments and Service Appointment Line Items
Correct Answer: C 🗳️
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Time Sheet Entries can be associated to which two objects? Choose 2 answers
- A. Work Order
- B. Assigned Resource
- C. Service Appointment
- D. Work Order Line Item
Correct Answer: A,D 🗳️
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Universal Containers wants to offer customers a Maintenance Plan thatProvides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
Correct Answer: A 🗳️
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