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EXIN ITIL Foundation Sample Questions:

1. What is a characteristic of a process?

A) It is performance driven and measurable
B) It provides generic technical skills and resources
C) It does not react to a specific trigger
D) It requires a specific tool

2. What are customers of IT services who work in the same organization as the service provider known as?

A) Internal customers
B) Valued customers
C) Strategic customers
D) External customers

3. Which statement about change management is CORRECT?

A) It optimizes financial exposure
B) It ensures that servicerequests follow the normal change management process
C) It optimizes overall business risk
D) It ensures that all changes are authorized by the change advisory board (CAB)

4. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 2 and 3 only

5. What is the primary focus of component capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Solutions: