EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A) Strategic, tactical and operational
B) Technology, process and service
C) Return on investment (ROI), value on investment (VOI), quality
D) Critical success factors (CSFs), key performance indicators (KPIs), activities

2. What is the PRIMARY process for strategic communication with the service provider's customers?

A) Business relationship management
B) Service portfolio management
C) Service catalogue management
D) Service desk

3. Which one of the following activities would be performed by access management?

A) Managing access to the service desk
B) Managing access to computer rooms and other secure locations
C) Managing the rights to use a service or group of services
D) Providing physical security for staff at data centres and other buildings

4. Which process analyses services that are no longer viable and when they should be retired?

A) Business relationship management
B) Service portfolio management
C) Change management
D) Service level management

5. Within service design, what is the key output handed over to service transition?

A) Measurement, methods and metrics
B) Service design package
C) Service portfolio design
D) Process definitions

Solutions: