Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000.2

  • Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Aug 19, 2026
  • Q & A: 103 Questions and Answers

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Avaya 3000.2 Exam Syllabus Topics:

SectionObjectives
Networking and SIP Integration- Firewall/NAT considerations for VoIP deployments
- IP networking fundamentals for SME systems
- SIP trunk configuration and troubleshooting
Maintenance and Troubleshooting- System monitoring and diagnostics tools
- Fault isolation and resolution procedures
- Software upgrades and patch management
SME Communications System Overview- System architecture and core components
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
- Licensing and feature enablement concepts
Call Routing and Features- Auto attendants and hunt groups
- Inbound and outbound call routing
- Voicemail and messaging services
Installation and Configuration- Trunk configuration (SIP / PRI / analog)
- User, extension, and endpoint configuration
- Initial system setup and provisioning

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three choices must be verified as part of a site survey? (Choose three.)

A) existing call volumes, service providers, and costs
B) network readiness and capacity to support VoIP
C) corporate strategy for disaster recovery
D) servers, OS, desktop applications, firewalls, and routers
E) infrastructure, cabling, and environmental


2. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Select the mapped drive as the destination on the VoiceMail Pro server.
B) Configure the backup settings on the VoiceMail Pro server.
C) Select the UNC share as the destination on the VoiceMail Pro server.
D) Create a network share with permissions to store backups.
E) Map a drive to an available network share.


3. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) VoiceMail Pro Client
B) Avaya phones
C) System Status Application (SSA)
D) IP Office System Monitor
E) IP Office Manager


4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) H.450
B) QSIG-B
C) None
D) QSIG-A
E) IP Office SCN


5. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Set SMDR.
B) Set CDR.
C) Install Delta Server.
D) Set IP address of call accounting software.


Solutions:

Question # 1
Answer: B,D,E
Question # 2
Answer: B,C,D
Question # 3
Answer: B,C,E
Question # 4
Answer: E
Question # 5
Answer: A,D

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