Avaya Contact Center Control Manager Implementation and Maintenance : 3302

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) Assign multiple roles to the user to customize permissions.
D) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.

2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) VMwareESXI3.x, vSphere
B) FSXI 3x, Virtual Server 2005 R2
C) Virtual Server 2008, vSphere
D) Xen, Hyper-V
E) CoWare, Xen

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the user has permission to accessACCCM.
B) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
C) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
D) Verify that the ACCCM applicationis set to use Windows authentication in IIS.

4. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Location(s), CM and the Organization Chart
B) ACCCM Supervisor, Administrator and users
C) Dial Plan Range
D) Active Directory Logins

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

Solutions: