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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) Search and Replay
B) Reporting
C) System Administration
D) Evaluations

2. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
B) Data Executive Prevention (SEP) must be allowed for all programs and services.
C) Service Packs for Windows must be installed.
D) All network Cards must be disabled prior to installation.
E) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.

3. If an Avaya Contact Recorder stops recording, which three should be checked? (Choose three)

A) The MSSQL Server Status
B) The BDR service status
C) The Avaya Contact Recorder service status
D) The Recorder Status Pages
E) The alarms

4. Prior to starting to delete the calls from the calls partition, by default what is the free space that the disk manager will attempt to keep free on the calls partition?

A) 1 GB
B) 500 MB
C) 100 MB
D) 1 MB

5. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Application Enablement Services
B) Communication Control Toolkit
C) eQuality Balance CTI Events Input
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) CTI Lick as configured on the Communication Manager

Solutions: