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BlackBerry 10 Support Specialist Sample Questions:

1. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Help > Support > Create Report
B) Options > Help > Support > Create Report
C) Settings > Help > Support > Create Report
D) Settings > Support > Create Report

2. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
B) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
C) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
D) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.

3. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Mobile network is disabled
B) Application is over 25MB
C) Application is over 50MB
D) Use Wi-Fi' is enabled

4. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:3101
B) Fully qualified domain name:4101
C) Fully qualified domain name:8081
D) Fully qualified domain name:8082

5. Which of the following would cause a new sent message to have a clock instead of a check mark?

A) The email message was saved as a draft
B) An incorrect recipient email address was included
C) The Wi-Fi or cellular radios are not connected to the network
D) The email message was filed

Solutions: