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HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D
- Exam Code: HP5-H10D
- Exam Name: Delta -Selling HP PPS ServiceOne Services
- Updated: Oct 07, 2026
- Q & A: 60 Questions and Answers
About HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D Exam
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question #1
When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
- A. The date of the hardware purchase
- B. The HP Care Pack Services registration date
- C. One day after the HP base warranty expires
- D. The date of the HP Care Pack Services purchase
Correct Answer: A 🗳️
Question #2
Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?
- A. Better security services
- B. Wider geographical coverage
- C. Wider offering
- D. Lower prices
Correct Answer: B 🗳️
Question #3
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"
- A. Maintenance Kit replacement for printers
- B. HP Care Pack Services (next business day or same day)
- C. Travel Services
- D. Accidental Damage Protection
Correct Answer: B 🗳️
Question #4
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
Question #5
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
- A. Equipment Deployment Services
- B. Mitigation of Risk Services
- C. Hardware Protection Services
- D. Data Protection Services
Correct Answer: D 🗳️
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