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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A) User surveys
B) Usability Review
C) Accessibility Evaluation
D) Usability testing

2. A "usability requirement" is:

A) A requirement how to conduct a usability test
B) A requirement needed for a usability tester
C) A requirement on the usability of a component or system
D) A requirement needed to define the size of a mobile phone used in a usability test

3. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Users buy the software product but repeatedly need to call support because they don't understand how to use it
C) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
D) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

4. Which of the following is the correct distinction between formative and summative usability evaluation?

A) Summative evaluations assess the outcome, formative evaluations focus on improvement
B) Summative evaluations mostly rely on user tests, formative evaluations require experts
C) Summative evaluations mostly rely on experts, formative evaluations require users
D) Summative evaluations focus on improvement, formative evaluations assess the outcome

Solutions: