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Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465
- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Sep 18, 2026
- Q & A: 80 Questions and Answers
About Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465 Exam
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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Configuration | - User management and roles - Workflow and business rules - Site configuration and settings |
| Topic 2: Reporting and Analytics | - Analytics dashboards - Standard reports usage |
| Topic 3: Agent Desktop and Service Interaction | - Customer interaction handling - Incident management - Task and queue management |
| Topic 4: Integration and Customization | - Customization options and tools - Integration concepts and APIs |
| Topic 5: Knowledge Management | - Content creation and publishing - Knowledge base structure - Search optimization and usage |
| Topic 6: RightNow CX Cloud Service Overview | - Service cloud concepts and terminology - Core architecture and components |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Question #1
When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
- A. Entry Point
- B. Set Fields
- C. Load
- D. Workspace
- E. Decision
Correct Answer: C,D,E 🗳️
Question #2
Identify which option describes a valid use of the disposition field.
- A. Describe the classification of incidents
- B. Describe the topic of knowledgebase answers
- C. The customer selected the nature of the question
- D. Describe the status of the customer question
Correct Answer: A,D 🗳️
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Question #3
Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?
- A. Unresolved
- B. Waiting
- C. Solved
- D. Updated
Correct Answer: A,D 🗳️
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Question #4
Your customer wants you to separate their contact records by development.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this.
- A. Create a navigation set that includes the "department" custom field.
- B. Create a "department" custom Field in the contact table.
- C. Add a name and a column name for the new custom field.
- D. Update the Context Workspace with the new "department" custom field.
- E. Set the custom field data type to Text Field.
- F. Create a "department" custom field in the incident table.
Correct Answer: C,D,E,F 🗳️
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Question #5
How many levels can Products, Categories, and Dispositions have in each hierarchy?
- A. 2
- B. 4
- C. 3
- D. 6
- E. 5
Correct Answer: D 🗳️
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