Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Soft Boundaries
B) Customer First
C) High Intensity
D) EmergencyPolicy

2. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
C) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
D) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

3. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) work types
B) service appointment
C) service report
D) work order

4. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Link rules to Relevance Groups.
B) Assign a high efficiency score.
C) Include a Match Fields work rule.
D) Check 'Keep TheseAppointments Scheduled'.

5. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select a Service Appointment from the list and use the "Schedule" action.
B) Select multiple Service Appointments from the list and bulk schedule them.
C) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
D) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
E) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

Solutions: