Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Total conversations
B) Customer satisfaction rate
C) Human takeover rate

2. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) Distribution channels, capabilities, and potential partners
B) User desirability, company viability, and deployment stability
C) Business ROI, data analytics, and customer engagement

3. Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?

A) Review and align with company V2MOM
B) Create a functional prototype.
C) Run a cost benefit analysis.

4. A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.
As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?

A) Establish KPIs and instill checkpoints in the product development process.
B) Research design patterns applicable to digital commerce and business logistics.
C) Design a usability testing recruit plan that leans heavily on environmentalists.

5. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Run qualitative user research on the product vision and share key feedback with stakeholders.
B) Conduct a competitive analysis of other products in the same market as the product vision.
C) Identify the biggest questions about the product vision and collect data on prototypes.

Solutions: