Salesforce Certified Strategy Designer : Strategy-Designer

  • Exam Code: Strategy-Designer
  • Exam Name: Salesforce Certified Strategy Designer
  • Updated: Aug 14, 2026
  • Q & A: 230 Questions and Answers

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About Salesforce Certified Strategy Designer : Strategy-Designer Exam

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionObjectives
Ideation and Prototyping- Rapid prototyping and validation approaches
- Design thinking principles
Strategy Foundations- Understanding business context and customer strategy
- Role of a strategy designer in Salesforce ecosystem
Experience Design and Journey Mapping- Customer journey mapping techniques
- Service and experience blueprinting
Research and Insights- Qualitative and quantitative research methods
- Customer insights and data interpretation
Measurement and Iteration- Defining success metrics and KPIs
- Iterative design improvement cycles
Stakeholder Alignment and Communication- Facilitating cross-functional collaboration
- Communicating strategy and design outcomes

Salesforce Certified Strategy Designer Sample Questions:

1. Can Formula fields in a page layout be written or are they read only?

A) Read / Write
B) Read Only


2. What can be used to build a community declaratively with components and/or templates?

A) Lightning App Builder
B) Pardot
C) My Community Toolkit
D) Lightning Community Builder


3. The following question is an example of which of these phases in the process of Strategy Research? "How might we make customers feel excited instead of frustrated during the waiting period for the delivery of our monthly magazine?"

A) Idea Generation
B) Project Research
C) Challenge Framing
D) Craft of Key insights


4. Limiting the challenge framing allows researchers to be more precise about understanding of the need and the opportunity for design.

A) FALSE
B) TRUE


5. Ideally how many concepts should a single Experience Narrative focus on?

A) A single one
B) All of them at the same time, it is suppossed to bring together all ideas into a coherent narrative.
C) As many as have been developed out of the ideas generated in Ideation.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: A

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