Salesforce Certified Slack Consultant : Slack-Con-201

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
C) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
D) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info

2. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Open
B) Invite Only
C) By Request
D) Hidden

3. You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?

A) Pre-course checklist
B) Training channel
C) Presentation slide deck
D) Self-serve materials

4. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Secondary
B) Social
C) External
D) Global

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Create various help channels in Slack for users to submit their requests.
B) Assign employees to monitor help channels and answer users' questions.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Communicate an immediate response timeline to ensure user requests are attended to.

Solutions: