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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

2. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Configuration and Installation Services
B) Next Business Day Onsite
C) Priority Services and Configuration Services
D) Data Migration Services

3. How do HP Services help customers save money and simplify processes? (Select two.)

A) They limit unexpected costs.
B) They cover in-warranty devices from non-HP brands.
C) They provide free delivery.
D) They enable customers to concentrate on core business activities.
E) They cover 80% of out-of-warranty repairs.

4. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 55%
B) 90%
C) 22%
D) <10%

Solutions: