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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
D) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Focusing only on asking questions related to services solutions since hardware is separate
B) Asking leading questions to understand your customers' pain points
C) Assuming all customers need the same set of blueprints to get them where they need to go
D) Actively listening and taking notes
E) Identifying things your customer's employees say they're missing in their IT support today

3. The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A) Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
B) Whether the PC models are G10+ models vs. G8/G9 models
C) Whether you are an HP Synergy, Power, or Power Services partner
D) Whether the service will cover HP devices only or HP and non-HP devices

Solutions: